Refund & Cancellation Policy
This policy covers plans bought on our website, smrtscan.app — team Workspaces, the Executive Program and Business packages. These are billed by 1001474709 Ontario Inc. operating as SMRTscan, through our payment processor Stripe, and appear on your card statement as SMRTSCAN. It forms part of our Terms of Service.
Bought in the app? In-app purchases are billed by Apple or Google, and only they can issue refunds — use reportaproblem.apple.com (iPhone/iPad) or Google Play order history (Android).
1. Cancel any time
- Cancel at smrtscan.app/billing, or email support@smrtscan.app from the email you bought with. Cancelling at smrtscan.app/billing shows a confirmation on screen; email requests get a confirmation reply within 1 business day.
- Cancelling stops all future charges. You keep access until the end of the period you already paid for.
- Your receipts and records stay in your account after a plan ends.
2. 14-day refund on your first payment
If SMRTscan isn't right for you, ask within 14 days of your first payment for a plan and we'll refund that payment in full. No questions asked.
3. Renewals
- Annual plans: we email a reminder before each renewal. If you didn't mean to renew, ask within 14 days of the renewal charge for a full refund.
- Monthly plans: renewals aren't refunded, and we don't refund part-months — cancelling stops the next charge.
4. Billing errors
Duplicate charges, charges after a confirmed cancellation, and any other billing mistake on our side are always refunded in full, whenever you tell us.
5. Business packages
If your Business package came with its own written order or quote, its refund terms apply. Otherwise, this policy applies.
6. How to ask for a refund
- Email support@smrtscan.app with the email you bought with, the date and the amount.
- We reply within 2 business days.
- Approved refunds go back to the original card. Banks usually show them within 5–10 business days.
When a payment is refunded, the plan it paid for ends at that time.
7. Please talk to us before disputing a charge
If something looks wrong, email us first — we can fix it within days, while a bank dispute takes months. If a charge is disputed with your bank, the related plan may be suspended while the dispute is open, as described in section 4.5 of our Terms.
8. Your legal rights
This policy doesn't limit any rights you have under consumer protection laws that apply to you. Where those laws give you more, they apply.
9. Contact
1001474709 Ontario Inc. operating as SMRTscan · 148 Marksam Road, Guelph, Ontario N1H 6T6, Canada · support@smrtscan.app