Support
Contact us
The fastest way to reach us is by email:
To help us resolve your issue quickly, please include:
- The email address on your SMRTscan account
- Your device and OS (e.g. iPhone 15, iOS 18)
- A short description of what happened, and a screenshot if you have one
Common questions
Billing & subscriptions
SMRTscan subscriptions (Pro, Premium, Ultra) are billed through the App Store or Google Play. To view, change, or cancel your plan, manage it from your store account:
- iPhone/iPad: Settings → tap your name → Subscriptions → SMRTscan.
- Android: Play Store → profile → Payments & subscriptions → Subscriptions → SMRTscan.
Canceling stops future renewals; you keep access until the end of the current billing period. Annual plans include a free trial — cancel before it ends to avoid being charged.
Refunds
Because purchases are processed by Apple and Google, refunds are handled on their side:
- Apple: reportaproblem.apple.com
- Google: Play Store → order history → request a refund.
If you believe you were charged in error, email us and we'll help you sort it out.
Restoring purchases
New phone or reinstall? Sign in with the same account and your subscription restores automatically. If it doesn't, open Settings → Restore Purchases in the app, or email us.
Scanning & accuracy
For best results, photograph receipts on a flat surface with good lighting and the whole receipt in frame. You can always tap any field to correct an extracted value. If a scan looks wrong, edit it — the app learns your categories over time.
Mileage & GPS trips
Live GPS trip recording and automatic trip detection (Ultra) need "Always" location permission so trips keep recording while your phone is locked. Location is used only while a trip is recording or when auto-detect is on — never for advertising or tracking.
Your data & privacy
Your receipts and accounting data are yours. See our Privacy Policy for exactly what we collect and why.
Deleting your account
You can permanently delete your account and data from Settings → Delete Account in the app, or request it at smrtscan.app/delete-account.
Still stuck?
Email support@smrtscan.app and we'll get back to you. Please don't include passwords or full payment-card numbers in your message.